What is Communication Hub

Your team’s conversations happen across a dozen apps. Email lands in Gmail. Team chat splits between Slack and Microsoft Teams. Customers reach you on WhatsApp, sometimes Discord, sometimes by phone on a number you keep meaning to memorize. Meetings rotate between Google Meet and Zoom. By the time you need to find something specific — what a customer said about renewal, what was promised on Tuesday’s call — you’re checking four apps and hoping the answer isn’t in the fifth.

Communication Hub brings all of it into one place.

One inbox for every channel

Communication Hub gives you one inbox for every channel your team uses. Email from Gmail. Chat from Slack, Discord, Microsoft Teams, and WhatsApp. Phone calls from any line you connect. Meetings from Google Meet and Zoom. Social is rolling out next. One list, one search bar, every conversation in the same place.

What each tool already is, stays that way. Slack channels are still channels. Microsoft Teams’ teams-inside-teams still nest the way they do in Teams. Gmail folders and labels carry over, and the accounts you already set up show up as separate branches rather than merged into one blur. Communication Hub isn’t a re-imagining of your inbox — it’s an aggregation layer that respects the structure of every tool it connects to, so nothing you’ve already organised has to be redone.

Real-time transcription for calls and meetings

Calls and meetings are transcribed in real time. Every call you make or receive on any connected phone line — recorded, transcribed, and searchable the moment the call ends. Every Google Meet and every Zoom, the same way.

This changes something small that matters a lot: the conversation no longer disappears the moment it ends. A customer asks on a call what your pricing will look like next quarter, and that exchange is now part of the record — indexed alongside every email and every Slack message, available to search and to reason over, by you or by the AI.

Your AI, on top of everything

When every channel lives in one place, your AI sits on top of all of it. It reads your email alongside your Slack. It watches your transcribed calls alongside your meetings. It follows what your customers are saying to you and what your team is saying internally. It builds understanding across the full picture — and reaches conclusions no tool looking at one channel at a time could reach.

What you do with that is yours to decide. A few of the obvious things:

• Auto-reply in your tone of voice, on the threads that would get the same answer from you every time
• Auto-summarize a thread, a call, a meeting, a week, or a customer’s full history on demand
• Auto-route inbound messages to the right person, the right channel, or the right workflow
• Remind you of commitments made on calls or in chat before you miss them
• Analyze patterns across channels — which customers are going cold, which threads are stuck, where your team’s time is actually going

But this isn’t a fixed feature list. It’s your AI, with the whole picture in front of it. Ask it to pull every objection you’ve heard from customers this quarter across calls and chats. Ask it to draft your weekly update from your team’s meetings. Ask it to flag the contract mentioned on a Tuesday call that nobody has followed up on. The point isn’t any one of those things — it’s that the AI can do any of them, because it can see all of it.

Your data, your model

It all stays yours. Your data lives on your computer, we don’t train on it, and the AI skills you build move with you when you swap the underlying model — because the model is a setting, not a commitment. OpenAI was the obvious pick last year. Anthropic is the obvious pick this year. Something at half the price will be the obvious pick next year. Communication Hub runs on whichever you pick.

That’s what Communication Hub is: every conversation your company has, in one place, visible to an AI that can actually do something with it.